Service Agreement

General Service Terms

By using our services, you agree to the following terms and conditions:

Warranty & Guarantees

Our warranty terms are as follows:

• Labor warranty: 12 months or 12,000 miles (24 months for brake services)
• Parts warranty: As provided by the manufacturer
• Warranty claims must be reported within the warranty period
• Warranty does not cover normal wear, improper maintenance, or damage
• Proof of purchase and service records required for warranty claims

Customer Responsibilities

Customers agree to:

• Provide accurate vehicle information and service history
• Follow recommended maintenance schedules
• Report any issues or concerns promptly
• Keep scheduled appointments or provide reasonable notice for changes
• Remove personal items from vehicle before service
• Ensure vehicle is properly registered and insured

Limitation of Liability

Our liability is limited as follows:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the cost of the service performed
• We are not responsible for pre-existing conditions not disclosed
• We are not liable for damage caused by improper vehicle use or maintenance
• Customer vehicles are left at the owner's risk for theft, vandalism, or weather damage

Parts & Materials

Regarding parts and materials:

• We use quality parts that meet or exceed OEM specifications
• Customer-supplied parts may void our labor warranty
• Special order parts are non-returnable and non-refundable
• We are not responsible for parts that fail due to improper installation elsewhere
• Part availability may affect service completion timelines

Service Guarantee

Our service guarantee includes:

• Honest, professional service from ASE-certified technicians
• Detailed explanations of all recommended repairs
• Written estimates before work begins
• Clean, safe facility with modern equipment
• Satisfaction guarantee on all work performed

Cancellation & Rescheduling

For appointment changes:

• Please provide 24 hours notice for appointment cancellations
• Last-minute cancellations may incur a fee
• We will make reasonable efforts to accommodate rescheduling
• Special order parts deposits are non-refundable

Vehicle Storage

Regarding vehicle storage:

• Vehicles left beyond agreed time may incur storage fees
• We are not responsible for items left in unattended vehicles
• Vehicles may be moved for safety, security, or operational reasons
• We reserve the right to refuse service to any customer

Dispute Resolution

Dispute resolution process:

• All disputes will be handled in good faith through direct communication
• If unresolved, disputes may be submitted to mediation or small claims court
• The prevailing party may be entitled to recover legal fees and costs
• All disputes will be governed by Mississippi state law

Website Terms

For our website usage:

• Website information is for general informational purposes only
• We make no warranties about the accuracy of website content
• Prices and services are subject to change without notice
• We are not responsible for third-party website content

Health & Safety

Health and safety requirements:

• All customers and employees must follow safety protocols
• We reserve the right to refuse service to intoxicated or disruptive individuals
• Customers are responsible for their own safety while on our premises
• We comply with all applicable health and safety regulations

Miscellaneous

Additional terms:

• These terms may be updated periodically without notice
• Updated terms will be posted on our website and at our facility
• Continued use of our services constitutes acceptance of updated terms
• If any provision is found invalid, the remaining provisions remain in effect
• These terms constitute the entire agreement between parties

Contact Information

For questions about these terms and conditions, please contact us:

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please do not use our services.